Category: Hotel

Implementation process of Balanced Scorecard is followed by its maintenance. Just developing a set of key performance indicators and introducing Balanced Scorecard to the company is not enough. The entire personnel must learn to live with Balanced Scorecard and use this effective performance evaluation and strategic management system in routine everyday work. This concerns all industries and business types, including hotel business. It should be mentioned that hotel industry is particularly competitive, and thus, control of adopted strategy is extremely important since any mistakes and dedications may result in loss of competitive advantage and consequently in monetary losses. In theory, Balanced Scorecard looks great. If you read reviews and works by creators of this tool, Norton and Kaplan, you will learn that BSC is created to communicate operational and strategic management. Very often, strategies remain on paper and never transform into real actions. This is a very common problem in many businesses
. One of the greatest mistakes in implementation of Balanced Scorecard is inability to maintain and control the system. In this article, well talk about hotel Balanced Scorecard, its components and operations to control the system.

As known, Balanced Scorecard starts with development of a strategy. This is the first age that many top managers fail. What is a strategy for hotel? Making a lot of money is a good goal but strategy is something different. One has to identify mission and values for the hotel. Top managers should answer simple questions where will we be in several years or how will we satisfy needs of our customers? A strategy is a global plan that implies future vision. It also contains methods of achieving and controlling strategy implementation.

Choice of key performance indicators is a subsequent stage that also requires much attention. The most typical hotel KPIs are room occupancy, percentage of international guests, house keeping costs per overall expenses, average revenue per room, average revenue per customer, percentage of customer complains per total number of customers and others. It is important to select the right indicators that represent critical success factors. It is never late to introduce amendments to hotel Balanced Scorecard and substitute indicators if the wrong choice was initially made. Key performance indicators offer top managers real time information on how well the strategy is being implemented at the moment. Moreover, some indicators, namely leading KPIs, can tell much about what is going to happen in the nearest future. For example, improvements in customer satisfaction imply that satisfied customers will come back to the particular hotel which means growth of revenue.

Finally, it needs mentioning that the most important stage is maintenance of Balanced Scorecard. It is possible to develop strategy and key performance indicators within several days. It is possible to present a Balanced Scorecard to the personnel and explain why the company needs to use this system. However if top management and ordinary personnel is reluctant to use Balanced Scorecard all have an entirely wrong concept of this system, BSC will most certainly fail as it will only complicate management process.

Located on the Eastern slopes of Mt Kenya, Meru has hotels that can be classified as town hotels and luxury lodges. In Meru National park accommodation is offered by luxury lodges, budget bandas and campsites. The town is catered for by town hotels in the categories of mid range and budget properties. Luxury lodges in the park like Leopard Rock, Elsa’s Kopje and offbeat will cost on average 800-1000 dollars per night on full board basis for double room, while mid range hotels in Meru town will cost on average Ksh 2500 per night.

Luxury properties in Meru include, Signature Hotel, Mwangaza White House Hotel and Gatimene Palm Springs. Located near Nakumatt, the Ornate signature Hotel has set up new standards for luxury hotels not only in Meru but the whole of Mt Kenya region. Neighboring Simba Wells Restaurant is the Mwangaza White House Hotel. From the hotel Balcony one enjoys Panoramic views of Nyambene Hills. The luxury Senator Suite at Mwangaza complete with a sauna machine and a treadmill goes for about Ksh 7000 per night. Single rooms will cost about Ksh 4000 per night for bed and Breakfast.

In a class of its own is the Gatimene Palm Springs. Located along the Meru Maua Road at Kaaga the hotel Luxury suites going for between Ksh 8000 to Ksh 10000 per night on BB. The hotels has a well tended garden where guests can relax and enjoy their meals. NOTE: Some of the hotel owners are very sensitive when it comes to photography. Do not ask me why.

Mid range properties in Meru town include, Meru Slopes Hotel (from KES 4000 per night), Nevada Palace Hotel, West Wind Hotel, County Hotel, The Blue towers, The white star, Hotel Royal prince, Safari Hotel, Hotel incredible and Hotel three steers. Budget properties in town are Brown rock, Ntugi lodge, Pig and Whistle, Hotel Milimani, Stansted hotel and Jaslee Guest House.

Slightly outside of town you will find, The Spa, Thiiri Centre, Camp David and
Rocky inn. Only Thiiri centre offers mid range accommodation.

Though budget in nature, Thiiri Centre is the only property in Meru with a swimming pool (Other swimming pools are to be found at Freds Academy and Meru Golf Club). Thiiri also has an expansive garden ideal for weddings and other outdoor meetings. It also has conference room, cyber cafe. Being a cultural centre at Thiiri is an ideal place to visit if you want to learn about culture. Music lessons are conducted daily.

The Nevada is among the new property in Meru Town. It is located at Makutano. It has well appointed rooms -Singles or Doubles going for between Ksh 1800 and Ksh 3500 for BB. The hotel also has conference facilities and secure parking.

Also new is the Meru West Wind Hotel. Located along the Meru Mau Road. It has exceptionally clean double single or twin rooms, private parking, conference facilities and secure parking. Conference is free to residing guests. Rooms go for about Ksh 2000-Ksh 4000 on BB

The Meru County.
Located in the town centre along Meru Nanyuki/Isiolo road opp district headquarters. Hotel has conference facilities, restaurant, bar, Nyama choma ranch. Room Rates on BB are Single Ksh 1500; Double Ksh 2500; Delux single Ksh 2000 ; Delux double Ksh 3000; Studio Suite Single Ksh 2500; Double Ksh 3500 ;Junior suite Single Ksh 3500; Double ksh 4000
Executive Suite Ksh 5000

Blue Towers hotel
Located at Makutano on Meru Mau Junction. Rooms with Tv, private bath with showers or bathtub. Suites have two bed rooms and writing table. Hotel has conference facilities, fitness centre, car park. No beer served.
Room Rates BB-Single Ksh 1500; Doubel ksh 2000; Delux Double occupancy 2300; Suite Double occupancy 2800

White Star hotel
Along Meru Mau Road. Hotel has conference facilities, conference room, restaurant. No beer served. Hotel rooms have private bath with showers, satellite tv. Room Rates BB-Single Ksh 1500; Doubel ksh 2000; Delux Double occupancy 2300

Three Steers Hotel
Located at Makutano. Hotel has conference facilities, restaurant, bar. Rooms are well appointed, individually built with private showers.
Room Rate BB (Approximately)-Single Ksh 1600, Double Ksh 2000

Inside Meru National park, one can get accommodation at the luxury game lodges of Leopard Rock, Elsa’s Kopje and Offbeat Camp. These will cost you USD 500 per night on full board double. Budget accommodation is provide by Kws bandas at Kina, Murera and bwatherongi. Bandas cost ksh 3500 and you need to organize your own meals. Murera bandas, located on the banks of Murera river have swimming pool and a campsite.

Planning to start a business and aiming to run a full-fledged restaurant which demands numerous items and equipments to allure the guests and customers. Beginning in the food industry should be made with full zest. The industry has many players and the competition is at its peak. So the jump in the field should be made with full preparation and should tell the competitor about the competition.

Yes, food is the main focus of every hotels and food joints. But along with innovative cuisines it is important to pay attention on the presentation. Presentation of the food can really win guests’ hearts. Manner of the served food can really enhance the flavor of the food.

Cleanliness and hygiene are vital factors which should be adopted while cooking food. Poor hygiene conditions can be well reflected in the look of the cuisines leading to the degradation of health. It can really dethrone the reputation of the owner. So these are things which are at high priority while running a business in the food industry.

Tableware are the utensils which are placed on the forefront while serving food. Involving suave stainless steel or glass tableware can really turn on the guests portraying magnificent image of the restaurant. Serving of food is highly essential therefore opt for the chafing dishes which are used for serving the food hot. Chafing dishes are used for gentle cooking of the food which are required to be kept away from the fierce heat. Besides serving the purpose of functionality the purpose of appeal can be fed with wide range of creative dishes. Mughal mahal chafing dish and hyatt dish can really add royal touch the food. All these tableware are highly popular in the buffet system and also for individual or group serving.

Charm to the serving table can also be invited with wide range of karahi stands. Variety of dishes can be accommodated in these stands for serving. Visitors will truly love to visit your workplace again when exuberant and lovely serving of the dishes are received from innovative chandelier karahi stands. Elegance to the meal can be added by karahi stands with candelabra displaying sophistication in the hospitality. Ethnic karahi stands are fabricate to impress the guests. There are numerous options available when it comes to stylish tableware.

Lazy susan is another addition to the list of innovative tablewares. These are placed in the middle of the table accommodating divisions and can be rotated on its axis for the convenience of the guests. This tableware enable communal and shared of the dishes. The name of your restaurant can be deeply embarked in the minds of the guests by use of crystal lazy susan, which is intricately crafted. Besides, tower lazy susan can really catch on many glimpses.

Stun your guest with alluring range of tableware which can be availed from the number of hotel and restaurant suppliers. They will really understand need of your business and can offer the supplies matching your budget and needs.

Formerly known as the Sirenis Cayo Santo Maria, the luxury property previously owned by the Spanish hotel chain has now passed hands to the Gaviota hotel group, a Cuban state owned hotel group which has been progressively taking over the resort in the last couple of months.

Now renamed as the Gaviota Playa Cayo Santa Maria, the former Sirenis property has been undergoing several updates and renovations while still operating as normal and welcoming visitors as usual. With the management transfer from one hotelier to the other has being carried out in the background, the changes have gone almost unnoticed to visitors as most guests enjoying Cuba holidays at the luxurious and modern Cayo Santa Maria resort have noticed virtually no disturbance.

Officially re-launched under Gaviota’s brand name, the newly revamped Gaviota Playa Cayo Santa Maria boasts some of the most amazing swimming pools to be found in the whole of Cuba, each beautifully landscaped with extensive freeform designs and additional water mirrors that create a stunning effect.

Boasting a refreshing collection of 769 elegantly appointed and modern guest rooms, ranging from standard double rooms, ocean view rooms and luxury suites, accommodation at the Gaviota Playa Cayo Santa Maria is comfortable and inviting. Providing travellers with fantastic all inclusive holidays in Cuba’s northern Santa Maria Key, the resorts’ wide range of facilities include a wide variety of restaurants with varying dining options to choose from, an array of water sports and entertainment activities as well as live music shows, a Baby Club for the youngest guests, a state-of-the-art gym and a relaxing spas for those in need of pampering and indulgence.

Officially rated as a 4-star Plus category resort, this vast hotel complex located at the popular Cuban holiday destination of Cayo Santa Maria, a small key situated in the northern coast of the central city of Villa Clara, offers guests with sweeping sea views and direct access to a stunning stretch of narrow beach.

If looking for a little culture or for somewhere else to do beyond the resort’s boundaries, the hotel’s great location means that guests will never have to wander off too far to find tourist attractions. The nearby town of Caibarien is within a short taxi ride and boasts a good selection of restaurants, bars, shops and culturally-enriching attractions of historical value. A stay in Cayo Santa Maria doesn’t have to be all about sun and beach, as from this fascinating location guests can also get to enjoying some enriching cultural Cuba holidays.

One of the most important things that you need to consider in your Costa Brava vacation is the place where you will be staying. You want to make sure that you have booked for the right hotel before leaving the busy life of the metro.

You may want to find a place where you can stay for a few days or just a night where you can feel the comforts of your own home. You would want a place where you can be yourself without feeling conscious of your surroundings. A place where you can pick your nose, walk on your bear feet and throw your shoes into one corner or a place where you dont need to go to the management to raise your complaints.

Here are some of the best Costa Brava hotels that you can go to:

Tamariu is a small place that has fishing boats pulled up ashore fronting the promenade. It is packed with restaurants, bars and small hotels. Though this place is full of life, it is secluded and if you not familiar of the route, you will have a hard time finding this place. But once you find it, Im pretty sure that you would want to come again.

If you want to stay in the Tamariu, it is best that you rent a car so that you will be able to see the country side any time you want, if ever you get tired of the beach and the sun that you will dure to spend hours in.

The Hotel Hostalillo Tamariu is one of the Costa Brava hotels that you will love to stay in. it is situated on the hillside that overlooks the beach. The pine trees that surrounded the hotel will provide you shade when you choose to go out your terrace and inhale the beautiful sceneries of the place.

You may choose to go down to the harbor to have a sumptuous dinner in one of the best reataurants that serves fish or you may also want to enjoy solitude in your terrace with a glass of wine in your hand and wait for the sun to go down.

The Rocamar hotel at Cadaques, is one of the famous Costa Brava hotels. It is situated on top of the cliff. This hotel is known for its Dali connections and is visited by both tourists and locals.

Cadaques is larger compared to Tamariu and has a larger range of accommodation and facilities. But despite that, it still manages to maintain an air of privacy and intimacy that involve the local life.

The Hotel Rocamar, Cadaques have a glorious view of the sea and all throughout the bay. It has numerous facilities such as indoor and outdoor swimming pools, tennis courts. It also offers a wide range of activities which include mini golf, table tennis and if you want to relax after a long day of full range activities under the sun, you can also have hot tubs or go into the sauna.

If you head down the coast to the Bay of Roses, you will find a charming 5 star Costa Brava hotel thatwill be able to provide you a luxurious holiday in Costa Brava. This hotel is made from the original Catalan farmhouse which brings comfort to tourists in Costa Brava

Hotel Vistabella has one of the best golf courses in Spain. This is one of the hotels that you may want to go to, to spend a Romantic Costa Brava holiday. It provides many water sport activities and also provides fitness rooms and spa centers. With all the features it has, this hotel is considered as one of the Costa Bravas best.

By heading towards the port of Llfranc, you will see the dynamic of going in and out of motorboats and yachts. Here you will see the breath taking sandy beaches, a beautiful promenade perfect for evening strolls and shops that are delightful.

The Hotel Terramar is known to be visited by both foreign and Spanish visitors. It is situated in the promenade and offers a great view of the golden beach.